Shopping Guide

How to shop

How to place an order on TIFFOSI.COM?
Select the articles you want by browsing the menus or using the search tool. Add the items to your basket. You can finalise your purchase as a guest or as a registered customer. When you are done, confirm your order and select your payment and shipping method.
If you wish to offer any of the item(s) you can select the Offer option at checkout.
— Shop as a Registered Customer
We’ve made easy for you to set up an account. Our registration form includes examples of formats, to help you when entering such data as your phone number or postcode. When you log into your account, you'll see the full details of your order. Open your account here.
— Shop as a Guest
When shopping as a guest, you only have to enter the information we need to fulfil your order. After your first purchase, you can decide to register as a user or to continue as an unregistered user.
— Access through social networks
A quick and safe way.
Can I cancel or change my order?
It is not possible to cancel orders. You will have to wait for the order to be received before returning or exchanging it in a physical store. It is not possible to change order details.
How to check the cart?
This icon allows you to access the products in the cart. You can view the content of the purchase, identify it as an offer, add it to favorites, modify or delete the number of units, apply promotional codes and select the shipping/delivery method.
Items in the cart are not reserved.
What is the wishlist and what is it for?
You can save the items you like most in an easy and simple way. Each time you click the Favorites icon, you will add the article to the list. Articles can be deleted from the list by clicking Remove. If you want to order the item, click on it and proceed with the usual steps. Wishlist items are not reserved.
How do I know what status my order is in?
You can access this information in the “Customer Area” section under the “Orders” icon. You will receive updates on the status of your order via email.

If you made the purchase as a guest, click on the "View Order" link in the confirmation email to check its status. After the order has been dispatched, you will be notified via email with the order tracking code so that you can track it on the carrier's website. Please note that if you have chosen delivery to a Tiffosi store, no tracking code is provided.
How can I access my invoices?
For registered customers: invoices are available in the "Customer Area". The invoice is also sent by email.

Payment

Is shopping at TIFFOSI.COM safe?
Our top priority is to ensure the information you give us through Tiffosi.com is kept securely.
The Tiffosi.com e-commerce platform has various certifications for information security management best practices and for compliance with the payment card industry's data security standards (PCI DSS).
These prove we comply fully with the most demanding recommendations and standards in the sector, so we can be sure we are providing a private, end-to-end and secure shopping experience.
What payment methods are available?
We offer several payment methods, all of them are assured by Adyen, who guarantees the security of your payments. Our main payment methods are PayPal and Credit Card. Please keep in mind that offered payment methods may vary by the country of destination. Once all items have been added to the basket and you have already selected the courier, all available payment methods for your destination country will be shown.

Shipping

What are the shipping methods, costs and delivery time?
Shipping options may vary depending on delivery address.
When completing your order, we will show you the available shipping methods and the cost, depending on the delivery address selected.
Possible delivery options:

Delivery to Tiffosi store (FREE):
— The order will arrive in 2-3 working days at the selected store in mainland Portugal or in 5-15 working days on the islands, and the customer will be notified via email and SMS when it is available for collection;
— The person who collects the order must present the withdrawal PIN and identification card, whether the buyer or someone else in their place;
— You have 15 consecutive days to withdraw the order.
— Temporarily, and due to sales volume, some stores may not be available for order pickup.

Home delivery:
— Standard delivery – 3.95 EUR (mainland Portugal); €5.95 (Islands) / FREE for orders worth €29.99 or more;
— The estimated delivery time will vary between 2 and 5 working days in mainland Portugal. Delivery time to the islands varies between 5 and 15 working days.

Delivery in Points:
— 2.45 EUR (mainland Portugal); €4.95 (Islands) / FREE for orders worth €29.99 or more;
— The order will arrive in 2-5 working days at the selected point in mainland Portugal and in 5-15 working days on the islands;
— We will show the delivery points available at the time of purchase;
— The person picking up the order must present the SMS/email received from the carrier and an identification document;
— Orders delivered to Chronopost points are available for pickup for 7 consecutive days. Orders delivered to CTT points are available for collection for 5 working days.

Deliveries are made on business days. During peak sales periods such as Black Friday, Christmas, and promotions, delivery times may be longer than usual.

Products

Are the prices at TIFFOSI.COM the same as in physical stores?
In the event of a difference between the prices shown on the website and the prices marked on the item labels, the correct price will be the one shown at the time of purchase.
How do I check the price tag?
Are all articles on TIFFOSI.COM available?
If the item or size you want is out of stock, you can select the "Notify me!"
What is my size?
Our "Size Guide" option will help you choose the right size for you.
Can I receive an alert about a product that is back on sale?
Yes. For items that are out of stock, you can select the Notify me! When the item becomes available again in the online store, you will receive an email notification.
How can I find out the stock of an item in a physical store?
Through the website you can check the stock of physical stores, using the See availability in Store icon. You will have to select the item and location and the nearest stores where it is available will be displayed. The stock information from physical stores is illustrative.
How can I get the gift receipt?
It is possible to download the gift receipt withou price, in the customer area, after receiving the order in full. Access via computer: Customer area/Orders/select the order, and in the purchase description it is possible to download the receipt for the specific item(s).

How to recover password?

How to recover password?
To recover your password, you must log out.
It is not possible to set a new password while logged in.
You can request password recovery, in the top corner of the page, click on “Log/register”, for registered customers, press the option: “Forgot your password?”
Enter the address to receive the password recovery email.
You will later receive a recovery email.
Open the email and click on “reset password” and set the new version of the desired password.
If you have already requested and received the password recovery email, before logging off, when you press the “restore password” option you will be redirected to the website's main page.
In this case, you must log off from this page and return to the recovery email.
Set the new version of the desired password.